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Thank you for shopping at Glorie Cookies. We take pride in the quality of our freshly baked products and want to ensure you have a delightful experience with our cookies. Below is our returns policy:
Due to the perishable nature of our products, we generally do not accept returns. However, your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, please contact us as soon as possible.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [specify time frame, e.g., 24 hours] of receiving the order with a description and photos of the issue. We will either resend the item at no additional cost or offer you a refund.
Incorrect Orders: If you receive an incorrect order, please notify us within [specify time frame] of receiving the product. We will send the correct product or offer a refund.
Quality Concerns: If you are dissatisfied with the quality of our cookies, please contact us within [specify time frame] of your purchase. We will ask for details about the issue and may request photos. Based on the situation, we may offer a replacement or a refund.
To initiate a return or request a refund, please contact us with your order number and details about the product you wish to return. We will respond promptly with instructions on how to proceed.
Please note that we cannot accept returns on:
Custom orders
Gift cards
Any item not in its original condition is damaged or is missing parts for reasons not due to our error
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions regarding our returns policy, please contact us.
